ASR

ASR (Answer Seizure ratio) is a ratio of successful calls (successful call is a call with duration, its duration is higher than zero) to the total number of calls. A good indicator is considered to be 30-50%.

In telecommunication business the attempted call is defined by ASR parameter. The answer-seizure ratio is defined as 100 times the ratio of answered calls. the number of seizures resulting in an answer signal, divided by the total number of seizures:

ASR = 100  \ \frac {answered \ calls}{total calls}

 

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