These days, under COVID-19 quarantine restrictions, most companies are shifting their businesses online. Which brings us to two main sales-driven channels of 2021 – mass Email marketing and outbound calls.
As our virtual call center solutions allow you to efficiently and cost-effectively handle multiple geographically separated agents, that also supports you in achieving business continuity including customer service resilience a network outage, natural disaster, or some other unforeseen event.
That’s why call center management should keep their attention on voice traffic quality. Today, there is a myriad of so-called A-Z wholesale providers, and it’s quite tricky to choose the appropriate one. Therefore, we tried to outline the pros and cons of three key plates in this market in 2021.
Flames Group FZE
While we are a fresh starter in call center business support, which doesn’t stop us from providing high-quality A-Z VoIP Termination Routes for Call Centers, we as a large VoIP operator have already existed in the telecom market for more than 15 years.
Pros:
- affordable pricing model compared with other providers;
- responsive support free-of-charge;
- quality routes.
- our website leaving plenty of room for improvement.
- unlimited channels with servers especially dedicated to call center VoIP termination traffic;
- clear routes.
- the weak presence of the company outside US market;
- unclear pricing policy.
- high-end support;
- significant customer base around the globe;
- intuitive and user-friendly website.
- fairly high prices in comparison to other providers.
Cons:
Switch2VoIP
Switch2VoIP.us is an A-Z VoIP Termination provider serving call centers, large business, and residential VoIP customers in 55 countries since 2006. The connection to Switch2VoIP.us allows access to wholesale A to Z termination with unlimited concurrent channels.
Plus service providers receive the benefits of direct interconnections with the world’s leading telecommunication carriers.
Pros:
Cons:
Infiniwiz
Infiniwiz started in 2002 delivering IT support services and IT consulting solutions for large and small companies in Chicago. It’s is a different kind of computer service company that also works as a VoIP provider for call centers globally.