FAQ

HARDWARE-RELATED QUESTIONS

What are the main advantages of your hardware?
Does it mean that I need to buy only a SIM-box and this solution will be ready for work?
Can I put boxes and other components of the equipment in different places? What do I need for this?
Why do SIM-boxes have 60 or 120 SIM holders while gateways only 4 or 8 GSM-channels?
Can I use your hardware with Mera, VOS 3000 or Asterisk?
Can I keep SIM-boxes in my home country and GSM-gateways – in the country of destination?
Is it possible to connect your equipment to PBX?
Should I have a separate PC with SIM-server installed and connected to every sub-rack?

SOFTWARE-RELATED QUESTIONS

Can I use your solution with Windows or Mac OS?
What software can I use with your equipment?
Is it possible to have your software installed if I have bought Antrax from another user, not from you directly?

SIM CARDS MANAGEMENT, PROTECTION FROM BLOCKING QUESTIONS

How many SIM cards can I put in one SIM-rack?
Does the maximum number of SIM cards in one rack means that I can make 120 simultaneous calls?
How can I check SIM card balance? What will happen if it is zero?
How long my SIM cards will work without SIM blocking?
Can I use SIM cards of different mobile operators in the same sub-rack?

GENERAL QUESTIONS

Is it legal?
Do you produce equipment in Europe?
Right now I’m using Skype and I’m pretty satisfied with the quality of connection. Why should I use your system? What’s the difference?
Will you teach my staff to work with your software? How much time will it take and what is the price?
Do you have any representatives or dealers in our region? Are you looking for them?
Can you provide me with some recommendations about the best places of your GW implementation?
Can you tell me some contact details of your partners? I would like to get references from them.

PAYMENT AND SHIPMENT

What is the price of Antrax solution?
Can you accept our payment via PayPal or Visa?
What additional charges except the equipment cost can I expect?
Any try-and-buy offers?
What about the delivery?
Will the customs clearance be held on the basis of the Agreement and equipment specifications?
Is it possible for you to arrange shipment in a different way?

ANSWERS ABOUT EQUIPMENT

What are the main advantages of your hardware?

The main advantages are:

  • Module-based structure. It means that you can combine a number of channels and SIM cards according to your specific needs.
  • Top quality GSM modules that can provide high ACD and the fastest SIM card registration.
  • The best combination of price and quality among premium class equipment.
  • #1 anti SIM blocking software in the world.
Does it mean that I need to buy only a SIM-box and this solution will be ready for work?

No, you need GSM-gateways as well. All the details can be found in our manual or explained by our managers.

Can I put boxes and other components of the equipment in different places? What do I need for this?

Yes, you can. With our solution you can put GSM gateways in one place and all the SIM-boxes in another. It does not matter what the distance is, you should pay attention only to the quality of your Internet, it should be very good, without delays and losses. All the connections between the parts of our system will be realized via VPN and will have a high level of protection.

Why do SIM-boxes have 60 or 120 SIM holders while gateways only 4 or 8 GSM-channels?

In terms of reliability this number is optimal. It would be hard to put more technical elements on one GSM-board and it could create some difficulties during the termination process. Moreover, 10:1 ratio has been chosen for implementation of SIM rotation function, which is considered to be one of the most important anti-anti-fraud schemes.

Can I use your hardware with Mera, VOS 3000 or Asterisk?

Sure. With any other popular softswitch.

Can I keep SIM-boxes in my home country and GSM-gateways – in the country of destination?

Yes, it’s possible.

Is it possible to connect your equipment to PBX?

Yes, it is. But as far as it doesn’t have E1 slot you have to use a separate gateway for this issue, for example Cisco.

Should I have a separate PC with SIM-server installed and connected to every sub-rack?

No. There are PCs on-board both in GSM-gateway and SIM-box.

ANSWERS ABOUT SOFTWARE

Can I use your solution with Windows or Mac OS?

Our software was made by Flames Group SIA and has to be installed only on the Linux CentOS system. But you can use remote access for operating your SIM-server from any other OS: Mac OS, Windows, other kinds of Linux system.

What software can I use with your equipment?

Our SIM-server is meant to be used with Antrax equipment. Otherwise we won’t be able to provide you with any kind of support.

Is it possible to have your software installed if I have bought Antrax from another user, not from you directly?

Yes, it’s possible.

ANSWERS ABOUT SIM CARDS MANAGEMENT, PROTECTION FROM BLOCKING

How many SIM cards can I put in one SIM-rack?

You can put from 20 to 300 SIM cards into one device.

Does the maximum number of SIM cards in one rack means that I can make 120 simultaneous calls?

The number of simultaneous calls, first of all, depends on the number of active GSM channels. The certain number of SIM cards is allocated to the available GSM channels of your system.

How can I check SIM card balance? What will happen if it is zero?

You can simply check it using our Graphic User Interface by sending USSD or SMS request. Moreover, if the balance of your SIM card is low the system can top it up automatically.

How long my SIM cards will work without SIM blocking?

It depends on many factors. Every mobile operator in every region has its own anti-fraud system. Choosing the right set of Antrax anti-anti-fraud algorithms can make your SIM cards work for weeks.

Can I use SIM cards of different mobile operators in the same sub-rack?

Of course. You can set up the system to use these SIM cards for calls of the appropriate operator’s numbers.

ANSWERS ON GENERAL QUESTIONS

Is it legal?

It depends on the legislative system of the country. It is legal in some countries and half legal or illegal in others. In any case, it’s a very profitable business in the majority of the countries.

Do you produce equipment in Europe?

Yes, in Latvia. The equipment was also certified by the German TÜV Rheinland (Technical Inspections Organization) .

Right now I’m using Skype and I’m pretty satisfied with the quality of connection. Why should I use your system? What’s the difference?

First of all, you should understand that this system was made for business not for personal usage. Unlike Skype it can terminate huge volumes of voice traffic providing you with:

  • Lower price for international calls
  • Full control of your SIM cards
  • Flexible settings and perfect automation level
Will you teach my staff to work with your software? How much time will it take and what is the price?

Yes, sure. Our support staff will provide you with manuals and other important information. Moreover, we will help to solve all your problems and will reply all your questions as well. During one year our technical support team will train your staff for free.

Do you have any representatives or dealers in our region? Are you looking for them?

We are always looking for new partners and dealers. All the details can be discussed with one of our managers.

Can you provide me with some recommendations about the best places of your GW implementation?

Currently we have successful implementations with constant traffic flow in such countries as Russia, Belarus, Tajikistan, Pakistan, Cambodia. If you need we can provide you with current statistics on different traffic types for the following destinations and give our recommendations.

Can you tell me some contact details of your partners? I would like to get references from them.

Unfortunately no. This business is illegal in most countries and we have to maintain confidentiality, otherwise our partners wouldn’t trust us.

ANSWERS ABOUT PAYMENT AND SHIPMENT

What is the price of Antrax solution?

It depends. First of all, we need to know:

  1. How many channels do you need?
  2. How many SIM cards per channel do you need?
  3. In what way are you going to place your equipment? In one place or in different locations?
Can you accept our payment via PayPal or Visa?

Wire transfer (credit transfer) is preferred, but we can also accept your payment via PayPal.

What additional charges except the equipment cost can I expect?

Power supply, area rent, Internet, customs clearance, delivery service costs.

Any try-and-buy offers?

Not at the moment. But we have a very flexible discount system, which depends on amount of your order.

What about the delivery?

All the delivery details we usually discuss during the contract signing. We are working with many shipment companies such as DHL, TNT, FedEx etc.

Will the customs clearance be held on the basis of the Agreement and equipment specifications?

It will be based on the invoice/ purchase order which also has all the specifications for the equipment. The Agreement will be signed as well but it won’t be used for the customs.

Is it possible for you to arrange shipment in a different way?

The only alternative variant we can offer is Ex Works form Riga (Latvia), the city where all the production takes place.